Thank you for your response Martin. We double checked with a global administrator under Site Contents and via New (to add a new app), but we don’t see Nearbaseline anywhere. We also confirmed that Nearbaseline has been successfully requested and approved. Am not sure if there is anything else we can check? The environment we’re in is a development instance, so maybe there is something wrong with the instance. The team is currently setting up a test instance as well, so we can try all steps there as well. Let us know in case there is anything else we can check, and we will keep you posted too.